Core System Conversion

Core Conversion FAQ

Core Conversion FAQ

Q. What is a “core system”?

The core processing system is the computer software and supporting hardware that P&S Credit Union uses to maintain members’ deposit and loan accounts, process transactions, and support services such as debit cards and online banking.

Q. How does this core system conversion benefit me?

As a result of the core conversion, the credit union will be able to provide:

  • A more convenient and streamlined online and mobile banking experience
  • Enhanced account access with additional security measures and controls
  • More personalized account features and functionality to better manage your money
  • Improved efficiencies in service online, on the phone and in the branch

Q. Is my personal and financial information safe and secure? 

Yes. The safekeeping of your account and personal information is the credit union’s top priority. Personal data and account information will be safe and secure throughout the entire conversion process.

Q. Will my statements have a new look? 

Yes. Share Draft and Share Savings statements will be new and improved.

Q. Will my statements be delayed due to the conversion? 

No. May statements will arrive within the normal delivery time frame, however due to the system upgrades at the end of April and May, we are mailing printed April and May month-end statements to all account holders free of charge, including members enrolled in E-Statements. January's month-end statements will be sent by the member's chosen delivery method - printed or electronic (E-Statement).

Q. Will branch hours be affected during the conversion period? 

No. P&S Credit Union will open at 9:00 am on Monday, June 1.

Q. Will my account number change? 

No.

Q. Will my debit and credit cards work during conversion? 

Yes. Debit and credit card purchases will process as normal, and you will have ATM access.

A note regarding Debit Card Balance Inquiries: Starting on Friday, May 29, balance inquiries may not reflect all transactions until Monday, June 1. Spending from debit accounts should be tracked carefully to avoid overdraft.  

Q. Will I be able to use the ATM?

Yes. ATMs will be available for use.

A note regarding Debit Card Balance Inquiries: Starting on Friday, May 29, balance inquiries may not reflect all transactions until Monday, June 1. Spending from debit accounts should be tracked carefully to avoid overdraft.. 

Q. Will I be able to access Online or Mobile Banking during conversion? 

No. Online and Mobile Banking will be unavailable from approximately 5:00 pm on Friday, May 29 until the new online banking platform goes live on Monday, June 1.

A note about the new Online and Mobile Banking platform: The new Online and Mobile Banking platform will be accessible on Monday, June 1. The new P&SCU Mobile, mobile banking app will be available for download and installation from App Store and Google Play. All users will need to enroll as a first-time user within P&SCU Online Banking and follow the prompts to set up new credentials the first time they log in.  

Q. I hear the Credit Union will have Mobile Deposit, when will it be available?  

Mobile Deposit will be available at 10:00 am on Monday, June 1 when the new Online and Mobile Banking platforms go live.

Q. Will I be able to access Online Bill Pay? 

No. Online Bill Pay will be unavailable starting on Friday, May 22. Any scheduled bill payments set up after Friday, May 22, have been cancelled and users will need to make payments to vendors through an alternative method. Bill payment history and payees will not transfer to the new platform. Please contact the Credit Union for bill payment history and payees if you need access to this information. Users will need to reestablish bill payments within the new system after the conversion.

Q. Will I be able to access Shared Branching services? 

No. Shared Branching will be unavailable starting at 5:00 pm on Friday, May 29. Service will resume on Monday, June 1 at 10:00 am.

A note regarding Debit Card Balance Inquiries: Starting on Friday, May 29, balance inquiries may not reflect all transactions until Monday, June 1. Spending from debit accounts should be tracked carefully to avoid overdraft.

Q. What should I do if I have questions? 

If you have questions, please call us at (801) 973-0575.