Core System Conversion
Online & Mobile Banking FAQ
Online & Mobile Banking FAQ
Q. How do I access the new P&SCU Online Banking or P&SCU Mobile App?
Login for Online Banking is on the home page of our website. The new P&SCU Mobile, Mobile Banking app is available for download from App Store and Google Play. Follow the prompts to install the app. Users must first have enrolled in P&SCU Online Banking from a desktop environment PRIOR to downloading and setting up the mobile app.
Mobile App Tip: Delete the old TouchBanking mobile banking app from your phone before installing the new app. IMPORTANT: Be sure to find the new app which is named: P&SCU Mobile.
Online Banking Tip: If you are a frequent desktop computer user, you should know that Internet Explorer has been replaced by Microsoft Edge and no longer supports the minimum security measures required to keep your data safe. To ensure the best experience possible on desktops, update to the latest version of one of these browsers: Chrome, Firefox, Microsoft Edge, or Safari and clear your cache/history.
Q. How do I log in to Online or Mobile Banking?
The first time you log in to either the new P&SCU Online Banking platform or P&SCU Mobile, Mobile Banking app you will need to re-enroll. You will be asked to enter your account number as your username and the last four digits of your social security number as a temporary password. Please follow the prompts to reset your password. Users may then change their username and password at any time under the "Settings" link of "User Profile."
A note about setting up credentials: There are different rules for setting up the Username and Password.
Must be between 6 characters in length.
Must contain at least one (1) letter.
Password must be between 8 and 16 character(s) long
Password must contain at least 1 alpha character(s) (A-Z a-z).
Password must contain at least 1 digit(s)
Password must also include at least 1 special character(s)
Special Characters Include !, @, #, $, %, ^, &, *, (, and ).
Q. What are these images and security questions?
The images and security questions are an additional layer of security that uses a verification image that only a specific user has access to.
Q. How do I log off of the Mobile App?
Simply close the app after use.
Q. Will the Mobile App stay open on my mobile device if I don't close it?
Yes, but as a security measure you must re-confirm your sign-in by fingerprint authentication, FaceID, or a 4-digit passcode after a period of inactivity or any time you switch to other apps or functions on your device.
Online Banking will automatically sign you out after a period of inactivity.
Q. How does the Mobile App secure my data?
Whether the Mobile App is closed or not, your data is encrypted on the device and cannot be intercepted while using any network.
As is common practice, all communication between the Mobile App and your device is encrypted locally and sent over TLS 1.2+. This means that all user-entered data—including personal identifiable information—is encrypted before it ever leaves the user’s device.
A user’s device stores a lot of sensitive information. To lessen the likelihood of that information being compromised in the event of a lost or stolen device, the Mobile App encrypts device-held data at rest—that is, the data is rendered unreadable even when it’s not moving across a network. Additionally, all personal identifiable information that is stored on the app's servers is encrypted and adheres to industry standards regarding limitations on who has access to that information.
Q. Will my joint account holders also need to log in and set up new passwords?
Joint account holders will not be able to see the joint account under their own Online/Mobile Banking profile.
Q. Will I be able to see accounts if I am a joint account holder, but not the primary?
No. Only the primary can see the jointly held account in Online/Mobile Banking.
Q. Will my available balance shown in the new Online and Mobile Banking platform reflect transactions that occurred during the conversion?
Yes. By Monday, June 1 at 10:00 am, all transactions including debit card and ATM withdrawals, check drafts, direct deposits, and scheduled loan payments, transfers, and bill payments will process and be reflected in your available balances when you log in for the first time.
Q. Will my transaction history transfer to the new Online and Mobile Banking platform?
No. The new Online and Mobile Banking platform will not provide transaction history prior to June 1, 2020, but May statements will include all transactions through May 31, 2020. Due to the system upgrades at the end of May, we are mailing printed May month-end statements to all account holders free of charge, including members enrolled in E-Statements. Account holders may visit the Credit Union or contact us to review their prior account history.
Q. Will I be able to access old statements in the new Online and Mobile Banking Platform?
No. Statements prior to June 1, 2020 can be requested by contacting the Credit Union.
Q. Will my existing scheduled account transfers be interrupted during the conversion?
No. Any scheduled transfers will process without interruption.
Q. Will my existing scheduled account transfers remain in place in the new Online Banking platform?
All existing scheduled account transfers (share to share and share to loan) will remain in place for your accounts and will process as scheduled during and after conversion.
Q. Will Intuit (Quicken, Quickbook) aggregation services be interrupted?
Yes. Intuit aggregation services will be interrupted for up to 3-5 business days after conversion. Intuit product users are encouraged to download a QFX/QBO file prior Friday, February 28. The following services will not work during the outage:
Quicken Win/Mac Express Web Connect
QuickBooks Online (QBO)
Mint – Users should not open Mint for 3-5 business days after the conversion to ensure the Mint product is properly updated.
Q. What should I do if I have questions?
If you have questions, please call us at (801) 973-0575.